Returns and Refund Policy

At Clothingclub, operated by Miravon Ecom Private Limited, our focus is on providing a smooth, secure, and reliable shopping experience. 

For the purpose of this policy: 

• “We,” “our,” and “us” refer to Miravon Ecom Private Limited 
   
• “You,” “your,” and “user” refer to customers placing orders on our platform 
   

By making a purchase, you agree to adhere to the return and refund procedures described below. 

Return Eligibility Criteria 

To qualify for a return: 

• Items must be unused, unwashed, and in their original condition, including all tags, labels, and packaging 
   
• All original tags, labels, and packaging must accompany the returned product 
   
• Products that have been worn, washed, or altered in any manner are not eligible for return 
   
• Return requests must be submitted within 48 hours of delivery via our customer support team 
   
• Items that do not meet these requirements will be rejected 

How to Submit a Return 

• Submit Your Request: Email your return request including Order ID and reason to miravonecomprivatelimited@gmail.com. 
   
• Provide Proof: Attach clear photos for defective, damaged, or incorrect items to facilitate faster processing 
   
• Follow Instructions: Once approved, you will receive detailed steps for completing the return 

Note: Returns failing to meet the above criteria may be declined at our discretion. 

Refund Procedure & Timeline 

• Returned items are inspected to ensure they meet the eligibility criteria 
   
• You will receive a notification confirming whether the refund has been approved or denied 
   
• Approved refunds are credited back to the original payment method within 5–7 business days 
   
• A confirmation email will be sent once the refund is successfully processed 

Partial Refunds 

If a returned item only partially meets return requirements (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.  

Returns for Damaged, Defective, or Incorrect Items 

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery 
   
• Attach clear photos or videos of the issue and email to miravonecomprivatelimited@gmail.com for faster resolution 

Customer Assistance 

For any questions or support regarding returns and refunds, contact our support team at: miravonecomprivatelimited@gmail.com. 

We value your trust in Clothingclub and remain committed to ensuring a smooth, convenient, and satisfying shopping experience.