Grievance Redressal Policy

At Clothingclub, managed by Miravon Ecom Private Limited, we are committed to providing a transparent, fair, and reliable shopping experience. 

For the purpose of this policy: 

• “We,” “our,” and “us” refer to Miravon Ecom Private Limited 
   
• “You,” “your,” and “user” refer to customers using our platform 

We strive to address all grievances promptly, professionally, and in accordance with applicable laws. 

Definition of a Grievance 

A grievance includes any complaint, concern, or dissatisfaction related to products or services obtained through our platform. Examples include: 

• Defective, damaged, or quality-related products 
   
• Delayed, incorrect, or failed deliveries 
   
• Payment or transaction failures 
   
• Issues with returns, exchanges, or refunds 
   
• Concerns regarding interactions with customer support 
   
• Requests for clarification on company policies 

How to Submit a Grievance 

To raise a grievance, follow these steps: 

• Access Help Centre / Contact Page: Go to the “Help Centre” or “Contact Us” section on the website or app 
   
• Select Category: Choose the category that best matches your issue 
   
• Provide Details: Include Order ID, a clear description of the problem, and attach supporting documents or images 
   
• Review & Submit: Our support team will review your submission and respond appropriately 

Escalation to Grievance Officer 

If your grievance is unresolved or you are unsatisfied with the response: 

• Escalate the matter to our Grievance Officer 
   
• The escalation follows the Information Technology Act, 2000, and other applicable regulations 
   
• The Grievance Officer ensures a fair and thorough review of escalated complaints 
   
• Contact: Reach the Grievance Officer at miravonecomprivatelimited@gmail.com. 

Grievance Resolution Process 

• Acknowledgement: Receive confirmation of grievance receipt within 48 hours via email 
   
• Tracking ID: A unique reference number is provided to monitor progress 
   
• Resolution Timeline: Grievances are generally resolved within 7 working days or as mandated by law 
   
• Regular Updates: You will receive periodic updates on the status through your registered contact information 

Closure of Grievance 

A grievance is considered resolved when: 

• A satisfactory resolution has been provided by the support team or Grievance Officer 
   
• No response is received from you within a reasonable time after the resolution has been communicated 
   
• A final decision has been issued in accordance with our policies and legal requirements 

Contact Information 

For assistance, questions, or to submit a grievance, please contact us at: miravonecomprivatelimited@gmail.com 

We are committed to resolving all concerns in a prompt, fair, and transparent manner.